00:00Can you give us some background? How does Amazon approach hiring delivery workers?
00:05Amazon has an army of hundreds of thousands of drivers delivering millions of packages who are on paper employed not
00:16by Amazon, but by what Amazon calls delivery service partners.
00:20Much, much smaller businesses who Amazon contracts with to manage these drivers.
00:29This is part of a larger phenomenon. I call it the who's the boss problem in the U.S. economy.
00:36You have many workers who are core to a company's brand, drivers for Uber, coders for Google, cashiers for McDonald's,
00:48who are generating a lot of profit for a company and following rules set by that company,
00:54but on paper are not considered by that company to be their employees.
01:00As an employee, if you're a dispatcher who works for a delivery service partner and an employee is calling and
01:08saying, hey, it's hot, you know, I got a lot of packages to deliver.
01:14You know, it's one thing for me to do this when it's 80 degrees out.
01:16It's 105 degrees out, you know, are we going to slow this thing down?
01:23You force a question on that company, on that dispatcher.
01:30I don't know, you know, like, can we tell Amazon we just can't get all this stuff delivered today?
01:38What's that going to mean for us at when when they evaluate our performance?
01:44So you you it does create this accountability problem, you know, and some of these small businesses are going to
01:52be better stewards than others over their employee safety.
01:55And that's what I think what the city is looking for is is some sort of, you know, more universal
02:01standard.
02:01So you know, we're going to be able to do that.
Comments