00:00Uber drivers are like, how do I put this?
00:04They're like doctors.
00:05If it's not a 4.9 or above, you're not getting a ride.
00:08The biggest tip I ever got from one of my rides
00:11came from one of the worst rides I've ever had.
00:13As a passenger, you should realize you have all the power.
00:16I've been driving Uber for five years.
00:18I've been driving with Uber for about 11 years.
00:20For one year, exactly.
00:22For five years.
00:23No good rating, no ride.
00:24So if I see them with a low rating, like a 4.5,
00:28then I start to question it.
00:30And then I start to consider where I'm picking them up from.
00:33So let's say you have a 4.0 rating,
00:35and I'm picking you up from the club.
00:37I might reconsider that.
00:39I can see the person's rating.
00:40I can see their picture, if they have one, their name,
00:43how many rides they've been on.
00:45Obviously, their rating matters.
00:47If it's not a 4.9 or above, you're not getting a ride.
00:50My nature is not to decline any rides.
00:53I really, really care about my ratings,
00:55especially the acceptance rate.
00:57But if I'm in a rough neighborhood,
00:59and I see a rating below 4, like 370, 350,
01:03usually I try not to take it.
01:06I do know now, as a driver, I can refuse to pick somebody up
01:11who has below a certain amount of score.
01:13You can put that in.
01:14I haven't done it yet, but recently,
01:16I had a very low-rated passenger, and I found out why.
01:20And I'm going to do that.
01:22If someone gives me a rating, I usually don't know who gave me that rating,
01:26and they're all five stars, except for one.
01:28We don't need to worry about that person.
01:29It was definitely in the high threes.
01:31It was a low rating.
01:32She was screaming into the phone about her Uber driver.
01:38She started screaming about how slow I was driving.
01:41I thought it was going to be a situation.
01:42It was kind of scary.
01:43At the end of every ride, I'm asked, would I drive this rider again?
01:47Yes or no?
01:48And if I hit no, they automatically get three stars.
01:50And if you don't make it out in five minutes, I can cancel the ride, and I usually do.
01:53And then they get three stars for that, too.
01:58I had a passenger tell me that he looked at the ride.
02:01It was about $125.
02:03He said, I went in the store, got something to drink,
02:06and all of a sudden, it went up $75.
02:08And he actually thought I would get the $75, and I'm like, sir, I wish.
02:12He got hit with the surges.
02:14Usually in the morning, there's surges because there's a lot of drivers
02:17and a lot of people on the road, and the man is high.
02:20As Uber drivers, we don't get the full amount
02:23from the surge.
02:24We got an extra $5, maybe, if we're lucky.
02:26From my observation, Uber takes about somewhere from 20 to 30 percent.
02:32Lyft takes about 15 percent.
02:35So Lyft is giving away more than Uber.
02:38The worst people are the ones that tell you they're going to tip, and they don't tip.
02:43Like, why did you have to tell me that to have my hopes up waiting for it?
02:47This guy was very amazed with the way I drive.
02:49He's like, you're an incredible person.
02:50You're an inspiration to me.
02:53And when I brought him home, he gave me $100.
02:55Twice that's happened to me.
02:56There were three stewardesses that were stranded wintertime.
03:00Newark Airport, 2 a.m. in the morning.
03:03I was getting ready to go home, and I took the ride.
03:06And they said, we just want to let you know,
03:07we've already had three drivers cancel on us.
03:10Will you take us to Philadelphia?
03:13I said, sure.
03:14We had a nice conversation there.
03:16They tipped me $57.
03:19The biggest tip I ever got from one of my rides came from, arguably, one of the worst
03:24rides I've ever had.
03:25It was a really short ride, and I was actually taking her and her teenage daughter to the
03:29emergency room.
03:30We were just chatting.
03:31It was like an 11-minute ride, and she tipped me $50.
03:35That was definitely the biggest tip.
03:37The timing is the key.
03:39Morning rush hour is the best.
03:40You get to meet fresh-minded people.
03:43They are not intoxicated.
03:45They are not crazy.
03:46They are going to the airport.
03:47They are going to the office.
03:48You can make more money driving early in the morning.
03:50One strategy that I do personally to kind of get into good trips,
03:55when I go into areas where I see that there's a lot of people moving around,
04:00I'm seeing a lot of calls coming through the app,
04:03I just hit the X until I see the little tab pop up that says 45 plus.
04:08That usually means your ride is longer than 45 minutes.
04:12Lyft has this option.
04:14It's called filtering.
04:16I can put the destination like somewhere in Manhattan.
04:19As I'm heading to the school, if somebody's coming that way,
04:22Lyft will give me the ride.
04:23My last ride could be in Brooklyn and could be in Long Island,
04:26and I live in the Bronx.
04:27I do not want to drive 25 miles and paying my own toll to get home.
04:33I don't think it's fair.
04:34In this scenario, I think Lyft ahead of the game.
04:36More traffic means more money.
04:38But me personally, I don't like to sit in traffic.
04:41My strategy is get one ride done straight into the other.
04:47As a passenger, you should realize you have all the power.
04:50You know what our car looks like.
04:52You know the driver's name.
04:54You know the license plate number.
04:56You know where the ride is.
04:58If you pay attention on the app, you can see the car coming.
05:01We don't know anything about you.
05:02We have your name.
05:03That's all we have.
05:04People think that we know where they're going.
05:06A lot of times they get mad at us because they expect us to know exactly where to pick them
05:11up
05:12and exactly where to take them.
05:13I went to a turkey hunters convention.
05:16It was the largest turkey hunters convention in America.
05:19So I was pulling up.
05:20There were 300 people standing outside.
05:22And every single one of those people was wearing camouflage.
05:27Every single person was wearing camouflage.
05:30So even if I had a picture, it wouldn't have helped.
05:32So I sat there and waited and waited and waited.
05:36And then finally, I got a message.
05:38Where are you?
05:39I was like, dude, you know what my car looks like.
05:41I'm literally at the pickup spot.
05:43I was like, are you wearing camouflage?
05:45Because I got nothing.
05:47And then for the rest of the weekend, I just drove turkey hunters in camouflage.
05:51A good passenger is someone who is ready for pickup or at least understands to communicate
05:59when they are not.
06:01I mean, chop, chop.
06:02Time is money.
06:03Take care of the people's cars that you ride in because, you know, they're paying for these cars.
06:07When they leave their garbage or gum wrappers, you don't even know it's back there until you're
06:11done with your shift.
06:12So that's when you get back scores saying, you know, dirty car, you know, and that impacts your score.
06:17My spidey senses are active when a passenger is already texting, where are you?
06:24What time are you going to get here?
06:26So someone who's overaggressive, someone who's disrespectful, someone who crosses boundaries,
06:32that is someone that gives me a red flag.
06:35I hate when somebody puts out a cigarette right before getting in my car and gets in the car with
06:39all
06:39the smoke.
06:40It's like they don't realize all that smoke is like chasing them and gets right in the car with them.
06:45Don't put it out and then come in my car.
06:47Your best friend has got to be some kind of car scent.
06:49Make sure you carry at least a Febreze.
06:52For the summer, we get to people pick up from the beach and they come in the car with the
06:59scents on their feet, on their body.
07:02Please clean yourself before you get into the car because this is not going to be a last ride for
07:07the driver.
07:08The driver still continues the shift, so the car, it needs to be cleaned for the next passenger.
07:13I had a passenger that I picked him up in Hoboken.
07:16They were drunk and I told him, please put on your seatbelt.
07:18There was an accident in front of me and I had to brake and the guy didn't have his seatbelt
07:21on.
07:22And when I braked, he hit against my wheelchair.
07:25Please wear your seatbelts when you get into any car.
07:28You're going to go flying.
07:29I love driving rideshare because I meet super interesting people and they're from all over the world.
07:37I love, it gets me out of the house.
07:39It's my social life.
07:39I always know what's going on around town.
07:41I know where the best restaurants are.
07:43I feel like I'm keyed into the city.
07:45Everybody's going through something and for you to be a listening ear while also driving them to
07:49their location is a good feeling for me.
07:51I love it.
07:52You know, you get to, you get a show, you know, you can hear stories.
07:55For me, that's an awesome experience.
07:57That's why we do this.
07:59That's why I do this.
08:00Uber drivers are like, how do I put this?
08:04They're like doctors or someone in healthcare.
08:09We are here to help you.
08:11We're not here to hurt.
08:13We're here to help you.
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