00:00I have a first-class ticket for this seat, so I think there's been some confusion.
00:04Confusion? Yeah. I think the confusion is that someone in your position doesn't usually fly up here.
00:11My position? And what position would that be?
00:16Let's be real here. You probably got a free upgrade or something, right?
00:20There's no way that someone like you is shelling out the dough for a first-class ticket. Seriously.
00:24It's mine. I paid for it, and I'd appreciate it if you would just respect that and move.
00:31Okay, all right. Now listen, sweetheart. I've been flying with this airline for years. I get perks, upgrades, the works.
00:39You know, so you wouldn't even understand. But don't worry. I'm sure that there's a nice seat in the back
00:44for you.
00:45I'm sure the flight attendant can clear this whole situation up.
00:48Is there an issue here?
00:49Yeah, there's an issue. I'm trying to relax on my seat, and she's just... she's saying that this is her
00:55seat, okay?
00:56And this must be some kind of a mix-up, because I think she's supposed to be back in economy.
01:00All right. May I have your tickets, please?
01:052A.
01:08Can I have yours, sir?
01:11All right. Ms. Jenkins does have the ticket for this seat. Your ticket is for economy.
01:17Okay. All right. Okay, but hold on. There's clearly been some kind of a mistake. I've been flying with this
01:22airline for years, and I always, always get bumped up.
01:25I mean, seriously, I'm practically a VIP, and you know how it goes, right?
01:29Sir, I... I understand. Sorry for the inconvenience, but Ms. Jenkins has the correct ticket for this seat.
01:36Hey, look. I don't want to make a scene here, but are we really going to pretend that she belongs
01:42in first class over me? Really?
01:44Ms. Jenkins, I'm sorry. I didn't realize.
01:47What? What's going on?
01:49What's going on is...
01:51I am Janelle Jenkins, CEO of this airline.
01:56Wait a minute. What? You're...
01:58You're the CEO.
02:00You assumed that I didn't belong in first class.
02:03And then you went further, assuming that I didn't earn my place here, right?
02:09I didn't mean for it to escalate like this, and I'll just go. No trouble, okay? Just go. I'll go,
02:13and I'll head back to my seat.
02:14What? You're being escorted off this flight. Flight attendant, will you please have this gentleman removed from the flight?
02:21Sir, please gather your belongings and come with me.
02:24Off the flight?
02:25Off the flight.
02:26This is ridiculous. This is ridiculous. You people are ridiculous.
02:30You know what? I'm going to call customer service. I'll file a complaint.
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