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Optus says 'No' to refunds after major outage for millions
3 years ago
Optus has refused to refund customers after a nationwide outage disrupted critical services and left millions of Aussies in the dark for over nine hours.
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00:00
All we can say is sorry.
00:23
Now that the network is restored, we will have a look at ways in which we can thank
00:27
our customers for their patience and reward them for their loyalty.
00:30
[MUSIC]
00:40
[BLANK_AUDIO]
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