00:02The federal government has vowed Telstra will face the music after a massive outage this week brought the network to
00:10its knees.
00:11The ABC can reveal the telco was repeatedly warned about the exact vulnerabilities which caused the system to fail.
00:18As more questions are raised over compensation and accountability.
00:24Telstra's CEO back in the country facing the biggest test of her leadership.
00:29When it comes to accountability, I'm the CEO and so it absolutely starts with me.
00:34She apologised and promised a full investigation.
00:38We have let our customers and Australians down and for that I am deeply sorry.
00:46Some relief today after South Australian police confirmed they did not believe a woman's death was caused by the network
00:53disruption.
00:54At no point was the Telstra outage of any consequence to this person's passing.
00:58The government also said all triple zero welfare checks have now been completed without incident.
01:04Under pressure, Telstra CEO Vicky Brady faced a heated press conference taking responsibility for this week's outage.
01:13But the scrutiny is far from over with questions lingering around compensation and whether the network failure could have been
01:21prevented.
01:22And now that Telstra has resolved its outage, it is time for Telstra to face the music.
01:28ABC reporting can reveal the telco had been repeatedly warned about a specific vulnerability related to its GPS timing system.
01:37That was at the heart of this week's network outage.
01:40Telstra is a premium network.
01:43It's marketed itself repeatedly as being the most reliable.
01:47Do you accept that more needed to be done in relation to what was a known risk?
01:52We invest significant money into resilience of our network, but networks are complex and they're not infallible.
02:01And so we need to ensure we've got the backup processes and approaches when things do go wrong.
02:07One expert warned the telco about this very risk earlier in the year.
02:12There is no bigger problem or threat right now than making sure we have a sovereign alternative to things like
02:22GPS.
02:23Thank you guys.
02:24We're going to have to wrap it up.
02:25The outage may be over, but the debate over how the country protects critical infrastructure is just beginning.
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