00:00I think there's a lot wrong with the sickness benefit system, the PIP system that we have, and it's changed
00:06over time as well, and one of the things that we saw in the pandemic is a shift away from
00:10face-to-face assessments to more over the phone. That needs to come back. For instance, face-to-face assessments
00:15should be a fundamental part of the system. The government is being very slow at sorting that out, but I'm
00:20really disappointed in their review today because they should be coming forward with proposals for substantial reform of the system,
00:26and all this review does is point out problems with the system.
00:29And frankly, they are problems that we already knew about.
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